Cancellation Fees:
A minimum of 24 hours’ notice is required for all appointment cancellations or rescheduling requests. Cancellations made with less than 24 hours’ notice, as well as no-show appointments, will result in a charge of 100% of the scheduled service fee. Any outstanding balances must be paid in full before future appointments may be scheduled.
Late Arrivals:
To ensure all appointments run smoothly and on time, we ask that clients arrive promptly for their scheduled appointment. If you arrive more than 10 minutes late, we may be unable to accommodate your pet and the appointment will need to be rescheduled. A fee equal to 50% of the scheduled service will be charged for late arr
Late Arrivals:
To ensure all appointments run smoothly and on time, we ask that clients arrive promptly for their scheduled appointment. If you arrive more than 10 minutes late, we may be unable to accommodate your pet and the appointment will need to be rescheduled. A fee equal to 50% of the scheduled service will be charged for late arrivals requiring rescheduling. This does not apply to your rescheduled appointment.
Pick-Up:
A text message will be sent approximately 30 minutes before your pet’s grooming is complete. All pets must be picked up within 45 minutes of completion. A $15 Care Fee will be charged for each additional 45-minute interval after the pick-up window.
Vaccination Requirements:
All pets must be current on their rabies vaccination. Proof of vaccination is required prior to your appointment and must be provided via a valid certificate (photo, paper copy, or text/email).
Pets without required documentation will forfeit their appointment and are subject to a cancellation fee.
Flea and Lice:
If fleas, lice or ticks are found during your pet’s grooming appointment, a flea dip treatment will be required and a $50 treatment fee will be applied. For the health and safety of all pets in our care, we do not groom pets with severe flea, lice or tick infestations due to the additional sanitation and treatment required. In extreme cases, veterinary assistance is recommended.
Medical Emergencies:
In the event of an emergency, I will seek veterinary care for your pet at a clinic of your choice. All costs associated with veterinary treatment will be the responsibility of the pet owner depending on the situation. While we take every precaution to ensure the safety and well-being of your pet, grooming involves cer
Medical Emergencies:
In the event of an emergency, I will seek veterinary care for your pet at a clinic of your choice. All costs associated with veterinary treatment will be the responsibility of the pet owner depending on the situation. While we take every precaution to ensure the safety and well-being of your pet, grooming involves certain risks. We are not responsible for underlying injuries or health conditions that may occur during the grooming process, that also includes nicks, scratches, or other grooming-related or unrelated incidents.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.